How do we work and what does it cost

How does a concierge service work? – Our service starts from the moment you contact us with an assignment. Our first task is to ask all the right questions, to know exactly what you want, need and expect. From there it’s easy, you sit back and relax and let us do the work for you. Through our vast network of contacts, associates and service providers, we will research, reserve, and deliver your requests in a timely manner. You may call, email, or fax us with your request for service.

What kind of services do we offer? – No task is too great or too small for us. As long as it’s moral and legal, we can do it for you. Our concierges can assist with recommendations, referrals, reservations, research and personal assistance. See our SERVICES page for samples of services.

What are our fees?
If you would like to use our services for the occasional service, we offer a pay-as-you-go option to make life simpler. Rates vary depending on the complexity of the request and whether it’s a “virtual personal assistance” or “on the field” service.

Virtual Personal Assistance
For many requests, we are able to fulfill your needs without needing to leave our office. We work with a range of trusted partners and can often fulfill your request through our partner team right from our office. We call this a virtual assistant and is best thought of as "in the office". Our fee for this service starts at US$35 per hour, with a one hour minimum. Service will be delivered by phone, fax or e-mail.

On the field Assistance
For some requests, a member of our team will need to go out of the office to fulfill your request. This can be an errand (e.g.: shop and deliver a special gift, pick up your laundry, take your child to ballet class when you are unable to, house sitting when you are on vacation, etc.) or an executive assistance (e.g.: host special gatherings or events, arrange meetings, assist VIP visitors, etc.). We call this on the field assistance and is best thought of as "out of office". Our hourly fee starts at US$ 35 per hour for errand services. Our hourly fee for executive/personal assistance starts at US$ 50 per hour with a one hour minimum.

We charge for the amount of time it takes us to complete your request with a minimum charge of one hour. Our fee does not include costs of third parties, materials, and tax. As method of payment we accept cash, local company checks, credit cards, and bank transfers.

Additionally membership on a monthly basis is available to individuals or businesses wishing to more fully utilize our services. Membership depends on number of service hours per month. We offer Silver, Gold, Platinum or Diamond memberships. Please contact our office for more information.